Frequently Asked Questions

Everything you need to know about our smart audio gear and support.

What is the standard shipping time for my order?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.

Do your products come with a manufacturer warranty?

Yes, all Positive Grid hardware products include a one-year limited warranty covering any defects in materials or workmanship.

What is your return policy for hardware and software?

We offer a 30-day return policy for hardware products in original condition. Please note that digital software downloads are non-refundable once the license key has been redeemed.

How do I update the firmware on my device?

You can update your firmware by connecting your device to a computer and using the Positive Grid Firmware Updater tool available on our official support page.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized financing options like Affirm or Klarna in select regions.

Can I use your smart amps with third-party pedals?

Absolutely. Our amplifiers are designed to take pedals well, whether you run them into the front input or utilize the onboard effects processing via our mobile app.